Please Fill in the Relevant Form for Inquiries

There are two ways to register on the site.

1. You can register with a valid email.
2. You can log in to VOOHU directly with your Google account. Welcome to join us!

1. If you use your Google account, you can reset the password in your Google account firstly, and then use the new password to log in;
2. If you registered via email, please click “Forgot your password? ” to reset your password. Please refer to the picture attached:

If it still does not work, you can contact us via email or 7*24 livechat. We will help you reset your password directly. Please note that we may need some information from your order history since we have to ensure the security of your account.

Register by Email:

Please modify your registered email in your Account, which is located in Account Setting–電子メール ,. After entering your correct email, you will get an email from VOOHU with verification code. Please enter the code, then the email will be changed successfully.

注記:

1. It only can be modified once a month.
2. It is also applicable to change your bound email.
3. All emails from VOOHU will be sent to your new email.

If you want to be one of our long term business partner, which could get better pricing discount,wider payment terms and more flexible support. please contact our customer service team or register a business account online.

You can check the status of your order in your account or contact your sales representative directly to find out the status of your order.

If you paid by wire transfer or Western Union, it may take us time to confirm your payment.

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. Customized goods will be shipped in 14-21 days If you still have questions about your order, please contact us directly through live chat or send an email to song.lei@wohu-tek.com to inquire for you.

Before the order is shipped, you can cancel the order by following the steps below:

• Step 1: Log in to My Orders and find your order
• Step 2: Click Cancel Order
• Step 3: Select the cancellation reason in the pop-up box and submit your request

注記:

1. You can only cancel an order before it is processed and shipped.
2. If you have already paid for your order, the cancellation request needs to be approved by VOOHU.

1. Default address: Please edit your address in Account-Edit Profile-Shipping Address.
2. Prepare order: You cannot edit it yourself. Please contact our customer service if necessary.
3. Ship order: The shipping address cannot be edited.

If you have not paid for the order, please cancel the order directly and place a new order.

If you have already paid, please contact your sales representative to make changes. We can help you modify the order or place a new order.

Please note that you can only make changes before the order is processed and shipped.

Yes, our orders support convenient and fast global shipping.

The delivery time includes product delivery time plus shipping time.
If the product is in stock, we will ship within 24 hours after the order is confirmed.
If the product is out of stock, we usually need up to 15 days to prepare your goods. For some specific products, the delivery time may be longer, it is best to confirm the delivery time before confirming the order.
The shipping time varies depending on the destination.
We usually use DHL UPS, Fedex, etc. to ship international orders.

Yes, we provide free shipping policy for orders over 500 US dollars to 38 countries. Please check our shipping and delivery for details.

Our default shipping method is DHL, UPS, Fedex, TNT, etc. Please contact our customer service staff to calculate the shipping cost.

Maybe. It depends on which country you are receiving the goods in.

In some cases, there will be VAT or other taxes, such as tariffs or fees imposed by the destination country.

1. We have no control over these charges and cannot predict the amount.
2. Customs and tax policies vary greatly from country to country. You should refer to local customs laws.
3. When customs clearance is required, it may be delayed to our estimated delivery date. The consignee must pay the additional taxes or customs clearance fees.

You can track your package according to the express tracking number we provide.

After shipment, we will update the tracking order number of your carrier (DHL, UPS, Fedex, TNT, etc.) to your order system. You can also consult our customer service representative. When the shipping order is generated, we will notify you as soon as possible.

For standard stock products (consumables and customized excluded), we offer a standard 30-day return & refund.the preturn process as below.

For Consumable and cutomized no stock product,unless DOA (defective on arrive), we will not be able to provide a refund and exchange.For custom non-stock products, we offer free maintenance services within the warranty period.

For detailed return policy,Please see our return policy .

Return Process

It is divided into different situations.

If the return is caused by a problem with the product itself, Link-pp will bear the shipping, customs duties and other costs incurred by the return.

If the return is caused by the customer’s own reasons, the shipping, customs duties and other costs incurred by the return will be borne by the customer.

3. Where is the return address?

Once the return request is approved,

1. The return address will be displayed on the “Return Details” page.

2. You will also receive an email regarding the return address.

If there are any damaged, not as described or wrong products/packages, please follow the steps below to cooperate with the resolution process:

1. Apply for a return online first.
2. Take some clear photos of the exact problem.
3. Upload them to your return application (please refer to the Return Policy).
4. We will review your application and provide you with a satisfactory solution.

注記: Applying for a return online is the key for us to handle this issue properly.

We accept T/T and Western Union, L/C，purchase order, etc.

If you become our business account customer, we can provide more flexible payment terms, including cash on delivery. しかし, we need to pass the approval of the business account application.

After becoming a business account, you also have the opportunity to get better payment terms, such as 7 days, 15 days or 30 days. Welcome to join us.

1. Your funds are being checked and protected.

2. There are better ways to shorten the process. After payment, the bank will send you the transaction details. Then please send us the screenshot. After confirmation, we will prepare your order as soon as possible.

When we start processing your refund, the payment will be returned from your initial payment path. Wire transfer will arrive in 1-5 days according to different countries and banks.

When you place order,you could see the products availability.

If it is in stock, we usually deliver the goods within 24 hours after the order is confirmed. It will take you about 2-5 days to receive the products.

If the product is not in stock, you could ask the delivery date with our sales representative before ordering, or after placing the order, we will update the estimated delivery time to the system or notify you by email.

After the order is shipped, it will take about 2-5 days to receive the goods.

Yes,join us as a business account,we could offer free samples to you for evaluation.Or you could return or pay after you test the samples.

Yes, we can provide customized services, such as customized labels and packaging.

Our engineer team can also develop customized software and hardware products for you according to your specific requirement.

Yes,we have a business account for the customers who buy regularly and in big quantity. Business account customer are our VIP customer,who could enjoy better payment terms,very good discount of product pricing, one by one service by our professional sales and technical support team.Welcome to join us!

Yes,we could support technical support for pre-sale and after sale.

Any questions,feel free to contact us before or after you buy.