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FAQS
- Account
- Orders
- Shipping&Custom
- Warranty&Return
- Payment & Refunds
- Products
1. How to register on VOOHU?
There are two ways to register on the site.
- You can register with a valid email.
- You can log in to VOOHU directly with your Google account. Welcome to join us!
2.How to reset password if forgot?
- If you use your Google account, you can reset the password in your Google account firstly, and then use the new password to log in;
- If you registered via email, please click “Forgot your password? ” to reset your password. Please refer to the picture attached:
If it still does not work, you can contact us via email or 7*24 livechat. We will help you reset your password directly. Please note that we may need some information from your order history since we have to ensure the security of your account.
3.What should I do if I want to change my registered account (Email)?
Register by Email:
Please modify your registered email in your Account, which is located in Account Setting–Email ,. After entering your correct email, you will get an email from VOOHU with verification code. Please enter the code, then the email will be changed successfully.
Note:
- It only can be modified once a month.
- It is also applicable to change your bound email.
- All emails from VOOHU will be sent to your new email.
5.How could i apply a business account?
If you want to be one of our long term business partner, which could get better pricing discount,wider payment terms and more flexible support. please contact our customer service team or register a business account online.